Our Travel Agreement

The foundation for your adventure. Our terms are designed to ensure a clear, fair, and seamless journey for everyone.

Terms and Conditions of Service

Last Updated: September 19, 2025

Welcome to True Peru Experience! Before you embark on the adventure of a lifetime, we ask that you carefully read our Terms and Conditions. By confirming a booking with us, you agree to these terms, which form the foundation of our commitment to delivering an unforgettable experience.

1. Bookings and Payments

  • Booking Confirmation: To secure your spot on any of our tours or packages, an initial deposit is required. The exact amount varies by itinerary and will be detailed in your quote. This initial deposit is non-refundable as it is used immediately to secure permits and spaces.
  • Minimum Deposit Chart:
    • Packages from US$1,100 to US$2,000: US$1,000 deposit per person.
    • Packages from US$695 to US$1,100: US$500 deposit per person.
    • Packages from US$325 to US$694: US$300 deposit per person.
    • Tours up to US$324: 100% payment is required.
  • Final Payment: The remaining balance for your trip must be paid in full no later than 7 days before your tour start date.
  • Payment Methods:
    • Online: You can pay securely on our website via PayPal and PayU Latam (credit/debit cards).
    • Offline: You can also finalize your payment by contacting your sales advisor to arrange a wire transfer.
  • Service & Transaction Fees: Please note that credit/debit card payments are subject to a 5% service fee, and payments via PayPal incur an 8% fee. Any bank fees from wire transfers are the client's responsibility.

2. Date Changes Requested by the Traveler

We get it — plans can change. We'll do our best to accommodate you, subject to availability and the following conditions:

  • Tours WITHOUT Machu Picchu: You may request a date change up to 48 hours before the tour begins. A minimum administrative fee will apply.
  • Tours WITH Machu Picchu: Date change requests are accepted up to 72 hours in advance for new dates at least 2 months out. However, a 100% penalty will be applied to the cost of Machu Picchu entrance tickets and train tickets, as these are personal, non-transferable, and non-refundable under government and railway policies.
  • Additional Costs: Any additional costs incurred from the change (fare differences, supplier penalties, etc.) will be covered by the client. Availability cannot be guaranteed.
  • Special Permits (Huayna Picchu, etc.): If your booking includes add-on permits, these are also non-refundable and will incur separate penalties.

3. Cancellation Policy

If you need to cancel your trip, please notify your sales advisor in writing via email. Cancellations must be made by the person who made the booking.

  • Cancellation Fees:
    • 42 days (6 weeks) or more before the trip: 60% of the total tour cost will be forfeited.
    • 14 to 41 days before the trip: 80% of the total tour cost will be forfeited.
    • Within 7 days of the trip: 100% of the tour cost is non-refundable.
  • Personal Reasons: Confirmed bookings are not eligible for refunds if canceled for personal reasons.

4. Traveler Responsibilities

  • Documentation: It's your responsibility to have a valid passport (with at least 6 months of validity beyond your travel date) and any necessary visas. If you renew your passport after booking, you must notify us and provide a copy of the new document to update permits.
  • Travel Insurance: We highly recommend purchasing comprehensive travel insurance that covers trip cancellation, interruption, medical emergencies, and lost baggage. Peace of mind is priceless.
  • Arrival Information: To ensure a seamless pickup, you'll need to provide us with your flight arrival details (airline, flight number, time) two days before you land.

5. What's Included and Not Included

Each itinerary provides a detailed list of inclusions. As a general rule, our packages do not include: international flights, tips for guides and staff, alcoholic beverages, meals not specified, accommodation not specified, transfers not specified, or any other service not explicitly mentioned in the itinerary.

6. Governing Law

These terms are governed by the laws of the Republic of Peru. Any disputes will be settled in the courts of Cusco.

Thank you for choosing True Peru Experience. We're thrilled to be your gateway to the magic of Peru!