Official Complaints Book

Exercising your consumer rights under Peruvian Law

Complaints Book Form

Mandatory Legal Information

  • Legal Business Name: TruePeruExperience SAC
  • RUC (Tax ID): 20614511991
  • Address: Av. Manantiales L16, Cusco - Peru

Filing a Claim or Complaint

In accordance with Peruvian consumer protection regulations (Law N° 29571), this virtual form allows you to register a formal Claim (Reclamo) or a Complaint (Queja).

Mandatory Definitions

  • CLAIM (Reclamo): Dissatisfaction or disagreement related directly to the products or services provided by the company.
  • COMPLAINT (Queja): Discomfort or discontent regarding customer service or public attention, not directly related to the product or service itself.

1. Consumer Identification

Please ensure your contact details are accurate to receive our official response. The date will be recorded automatically upon submission.

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2. Identification of the Contracted Service

Please describe the tour or service related to your submission.

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3. Details of the Claim or Complaint

Please provide a clear and concise account of the incident.

Type of Submission

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Legal Disclaimers

The company must provide a response to this claim or complaint within a maximum period of fifteen (15) business days, which cannot be extended.

The formulation of the claim does not prevent the consumer from resorting to other dispute resolution mechanisms, nor is it a prerequisite for filing a complaint with INDECOPI.